Amazon's new Kindle Colorsoft e-reader slammed over screen discoloration issues

Nov 4, 2024

Amazon's Kindle Colorsoft faces criticism for a yellow screen issue and poor ratings.

Amazon's new Kindle Colorsoft e-reader slammed over screen discoloration issues

: Amazon's Kindle Colorsoft Signature Edition e-reader is facing backlash due to a persistent yellow discoloration on the screen. The $280 device has been reviewed negatively, receiving a 2.6-star average from 447 reviews, with predominant 1-star ratings citing the issue. Customers have noticed this defect more noticeably with edge lighting or after a software update, leading to exchanges and returns. Amazon acknowledges the problem and is seeking a solution while advising affected users to contact customer service.

Amazon's first color e-reader, the Kindle Colorsoft Signature Edition, is encountering significant customer dissatisfaction due to a screen discoloration problem. This issue appears as a yellow strip at the bottom of the display, resulting in a poor 2.6-star rating out of 447 global reviews, with 32% of these being 1-star reviews focusing on the screen defect.

Some users reported that the discoloration became evident particularly when using the device's edge lighting or after installing an initial software update. The inconsistent screen performance has led to customers exchanging or returning their Kindle Colorsoft units. Despite being a $280 purchase, the defect is more visible in photos than in person, but it's not what consumers expect from a brand-new product.

Amazon is aware of the problem, but it remains unclear whether it is due to hardware or software issues. A company spokesperson, Jill Tornifoglio, recommended that buyers experiencing the yellow banding should contact their customer service. The widespread complaints highlight a need for a prompt resolution to mitigate refund requests and uphold product satisfaction.