Call of Duty's new chat moderation AI sees major success: 43% drop in toxicity

Oct 13, 2024

Call of Duty's AI reduces voice chat toxicity by 43%, with more languages supported at Black Ops 6 release.

Call of Duty's new chat moderation AI sees major success: 43% drop in toxicity

: Activision Blizzard reports a 43% reduction in toxicity due to ToxMod AI in Call of Duty's voice chat. The system analyzes text transcripts and recognizes player emotions for better context. Repeat offenders in Modern Warfare III and Warzone fell by 67%, with 80% not re-offending after initial violations. Language support expands when Black Ops 6 launches, enhancing AI moderation reach.

Activision Blizzard has observed a 43% decline in toxic voice chat in Call of Duty, attributed to the AI moderation system, ToxMod. Since Call of Duty: Modern Warfare III's November release, ToxMod has been monitoring keywords and emotions from text transcripts of player voice chats.

ToxMod has facilitated a 67% reduction in repeat offenders in Modern Warfare III and Warzone since its enhancements in June 2024. In the month of July, 80% of players caught in violation did not re-offend, indicating the system's effectiveness.

The moderation technology will soon expand to include French and German with the arrival of Call of Duty: Black Ops 6. Current systems, employing Community Sift for text moderation, support English, Spanish, and Portuguese, with plans for broader linguistic reach announced.