Fixify blends automation and human analysts to tackle IT problems

Fixify uses automation and analysts to improve IT help desks, supported by a $25M investment. It offers AI-driven insights for efficiency.

: Fixify is an IT help desk platform co-founded by Matt Peters, built to integrate automation with human analysis. By connecting to tools like Jira and ServiceNow, Fixify automates ticket categorization and identifies problem hotspots. The platform uses AI for root cause analysis and sentiment tracking, aiming to manage 75% of ticket volume. Recently, Fixify secured $25 million in Series A funding to expand its services.

Fixify, co-founded by Matt Peters, aims to address the mismatch between IT expectations and reality by combining automation with human analysis. It integrates with existing ticket systems like Jira and ServiceNow to categorize tickets and identify problem hotspots using AI. The platform analyzes the root causes and uses sentiment tools to gauge tone and urgency, ensuring efficient ticket resolution.

Designed for organizations with 100 to 2,000 employees, Fixify charges a subscription fee and employs IT analysts to aid problem-solving. Customers can customize the priority of ticket categories and monitor performance metrics through an admin dashboard. Fixify aspires to handle around 75% of the ticket volume, with AI suggesting next steps based on specific client processes.

Receiving a recent $25 million investment from Costanoa Ventures, Decibel Partners, and Paladin Capital Group, Fixify plans to expand its workforce and clientele. The funding supports its growth amidst an increase in IT outsourcing, a trend highlighted by Avasant Research and Deloitte. Existing in a competitive landscape, Fixify presents an automation advantage that appeals to investors aiming for efficiency improvements.

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