Salesforce AI chatbot Agentforce hits general availability

Salesforce's AI platform Agentforce launches, aiding firms with chatbot deployment.

: Salesforce has made its AI development platform, Agentforce, available to the public, offering a no-code solution for chatbot deployment. Companies like OpenTable, Saks, and Wiley are already utilizing this technology. While Agentforce succeeds the Einstein Copilot, CEO Marc Benioff criticizes Microsoft's Copilot for data inaccuracies. Additional offerings include Agentforce Service Agent, starting at $2 per conversation.

Salesforce has announced the general availability of Agentforce, an AI agent development platform designed to assist companies in deploying chatbots with minimal coding requirements. Firms such as OpenTable, Saks, and Wiley are already using the platform to enhance employee and customer interactions.

CEO Marc Benioff expressed dissatisfaction with Microsoft's AI tools, comparing their Copilot to the obsolete Clippy and accusing them of data inaccuracies. This contrasts with Salesforce's presentation of Agentforce as a sophisticated integration of human and digital interactions.

Slack CEO Denise Dresser supports the parent company's AI focus, calling it a transformation to their work systems, with Agentforce being a central element. Additional services such as Agentforce Service Agent are tailored for self-service customer interactions and are priced starting at $2 per conversation.

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