Sky Glass customers fume as widespread outage leaves TVs non-functional for days

Sky Glass TV customers in the UK have experienced a days-long outage, leaving their TVs non-functional and leading to widespread complaints and speculations.

: Sky Glass TV and streaming service customers in the UK have faced a significant outage since Thursday night, leaving them with blank screens. The issue has drawn numerous complaints on social media and community forums, with Sky yet to provide a permanent fix. Some speculate a botched firmware update as the problem's cause, affecting both Glass TVs and Sky Stream pucks. Sky has acknowledged the problem but hasn't detailed any compensation plans for affected customers.

Sky Glass TV and Sky streaming service customers across the UK have dealt with a severe outage since Thursday at 9 pm BST, rendering their devices unusable. Reports have flooded into Downdetector and social media, showing devices stuck on blank screens, with only slowly blinking standby lights indicating any activity.

Sky's forums have seen extensive user complaints, with one thread reaching over 200 pages. Affected customers have tried troubleshooting steps provided by Sky employees, but these have largely failed to resolve the issue, leaving many without access to live sports, shows, and movies.

Speculation has arisen that a failed firmware update could be to blame for the widespread problems, impacting both Sky Glass TVs and the Sky Stream puck. Despite acknowledging the problem and apologizing, Sky has not outlined any plans to compensate customers for the disruption, adding to their frustration.

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