Sonos CEO apologizes for disastrous rollout of new app

Jul 27, 2024

Sonos CEO Patrick Spence apologized for issues with the new app rollout, promising biweekly updates and fixes through the fall.

Sonos CEO apologizes for disastrous rollout of new app

: Patrick Spence, CEO of Sonos, issued an apology for the flawed rollout of the company's new app on May 7. Spence acknowledged the numerous issues faced by customers and promised biweekly updates to fix these problems. The CEO detailed the roadmap for improvements in stability, usability, and functionality, scheduled through October. He reiterated the company's commitment to resolving the issues and restoring customer trust.

Patrick Spence, CEO of Sonos, expressed his regret regarding the problematic launch of the new Sonos app that took place on May 7. Acknowledging that many customers experienced significant issues, Spence assured that solving these problems is now the company's top priority.

Spence outlined a detailed roadmap for software updates aimed at addressing the various concerns raised since the app's release. These updates, scheduled biweekly, include improvements in stability, music library handling, volume responsiveness, and user interface, extending through October.

The CEO also recognized that the new app should have initially launched as a beta version for early adopters while maintaining existing software. Despite the missteps, he expressed commitment to delivering the intended improvements and regaining customer trust, inviting feedback via his email.