"We loved VMware. Now we hate it": Customers react to Broadcom's changes

'VMware's Broadcom acquisition leads to customer dissatisfaction and rising costs.'

: Following Broadcom's acquisition of VMware, customers face significant cost increases and support challenges. Many are considering reducing their reliance on VMware as subscription models make services expensive. Juggling migration challenges, companies like a global food manufacturer struggle without enough resources. Broadcom attempts communication, but users remain frustrated with the changes.

Broadcom's acquisition of VMware has sparked a wave of dissatisfaction among its customers due to drastic price increases and support issues. Customers are urged to subscribe to expensive multi-year plans or face losing support, forcing some to consider migrating away from VMware despite the complexities involved.

A global food manufacturer heavily reliant on VMware highlights the challenges of increased costs, with their expenses expected to quadruple due to unwanted service bundles. Support issues further aggravate the situation, as they've been redirected to IT distributor Ingram Micro instead of receiving direct support from VMware, resulting in unacceptable response delays.

Migration away from VMware presents numerous difficulties, particularly for companies with substantial dependencies. According to Gartner, large-scale migrations may take 18 to 48 months. Despite Broadcom CEO Hock Tan's assurances of flexibility, customers report being pressured into long-term commitments, causing further frustration.